the fine print
terms.
last updated november 11, 2026. these terms apply when you buy from the fifth floor.
price and payment
every price is fixed before work starts. payment is taken securely by stripe. you pay in full, or choose $0 setup where it is offered, with the first month charged the day you book. rebuilds that stay on your own hosting are paid in full upfront.
timeline
most websites with an ai receptionist go live 24–72 hours after we have your content. bigger sites and busy weeks can take longer. you get your exact date the day you book, and the clock starts when your content is in.
kickoff and changes
every project starts with a kickoff call where we agree the direction. you can send us sites you love, or we pick the direction for you. one round of changes is included. anything beyond that is quoted before we do it.
refunds
all sales are final once work begins. we do not give refunds. that is why the price, the scope and the direction are agreed before we build.
monthly plans
pay-in-full plans are month to month. $0-setup plans run for 12 months, then month to month.
who owns the site
pay in full and the site is yours from launch day. on $0 setup it is yours after 12 payments. if you cancel before that, you can keep it by paying the rest of the build price.
your content and access
you confirm you have the right to use the content you send us. we ask for logins and domain access only after you pay, through a secure link or by being added as a user, never by email.
results
we fix what is in your control and we measure it. we do not guarantee revenue or search rankings.
questions
write to hello@fromthefifthfloor.com. the address is hello@fromthefifthfloor.com.